Business services are various activities that benefit companies without resulting in the production of tangible goods. These services provide an array of benefits including marketing, cost, safety and convenience. The industry covers a major portion of the commercial world and offers many career opportunities.
For example, a company may hire animal control professionals to handle pest infestations. This business service enables the company to keep its property clean and safe for employees, which is important for employee productivity. Construction crews are another type of business service that helps firms renovate or expand their buildings. The work done by these workers saves the firm money that would otherwise be spent on buying and renting expensive construction tools.
A type of business service that takes place between businesses is known as a business-to-business (B2B) service. This activity involves trade organizations, such as a car manufacturing company interacting with a wholesaler that sells the tires, rubber hoses and other components needed to build cars. A B2B service is a subset of the larger business-to-consumer and business-to-government services.
For a digital business service to deliver value, it must be linked to a system of engagement and action and to a system of insight. The first step in this process is to identify a use case that demonstrates the need for a new business service. This step includes gathering business goals and objectives from the target audience and defining a digital means of engaging with the service. Next, the service is cataloged and communicated about to customers through a self-service portal. This is followed by mapping the service to its underlying dependencies, such as provisioning policies and service level options.